Making Sense of Sustainability 2011 / 2012 Report

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a voluntary, consensus-based, market-driven program that provides third-party verification of green buildings

For Our Clients

Taking A Pulse

In 2012, we counted 29 different organizations as active clients. Examples of our client work are varied. One aspect that sets us apart is the impact and influence we have with our clients. The following example showcases how we make sense of sustainability and demonstrate impact for our clients.

In 2012, we surveyed our clients to gauge how our Firm is performing in several aspects, including:

  • Performance on service offering
  • Performance compared to other firms
  • Topics we are a subject matter expert/thought leader
  • How likely they are to work with us again

We received feedback from 90 individuals representing organizations using a wide variety of our services. The feedback we received was informative and broadly positive. Based on options ranging from Poor to Very Good, 82 percent of our clients responded with either ‘Good’ or ‘Very Good’ when asked how BrownFlynn’s services compared with other consulting firms. We did not receive a rating below Neutral.

This formal satisfaction survey and follow-on engagement process with our clients allows us to more effectively improve our service quality and ensures that we provide impact and value.

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Puzzled?

Play BrownFlynn’s Monthly Sustainability Crossword Puzzle

After you have become familiar with the sustainability terms in our report and glossary, test your knowledge by completing this month’s puzzle—you might learn something new today!

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Our People

Anita Zak

With nearly 20 years office management and accounting experience, Anita’s priority is to keep the BrownFlynn account service teams running smoothly.

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